The Home Depot
2017 Annual Report
awarded to veteran non-profit partners through The Home Depot Foundation since 2011
associates received The Homer Fund assistance in 2017
donated to associates in need through The Homer Fund in 2017
of associates donated to The Homer Fund
associates are U.S. military veterans or reservists
The power of The Home Depot begins with our company's strong culture and commitment to our values. Our “Orange-Blooded” associates are our greatest competitive advantage and the key to our success.
Flooring - 11 years
Cashier - 24 years
Appliances - 19 years
Home Services - 1 year
Paint - 1 year
Store Manager - 12 years
Garden - 13 years
Appliances - 11 years
Cashier - 9 years
Flooring - 19 years
Automotive - 1 year
Flooring - 1 year
Lighting - 2 years
Hardware - 8 years
Paint - 3 years
Assistant Store Manager - 9 years
Year in Review
Together, we made 2017 our best year yet. From giving back in our communities to taking steps to better our environment, take a look at what we accomplished this year:
Living Our Values
We recognize ways our associates exemplify living our values by going above and beyond in connecting with a customer or community.
Tears of Frustration Turn to Tears of Joy
Store 2734 – Chesterfield, Michigan
Assistant Store Manager Lisa Kauffman at Store 2734 in Chesterfield, Michigan, took a call from a customer in the middle of January. The caller told Lisa that she and her disabled husband had no heat. “The customer was distraught and I could hardly understand her,” Lisa said. “She told me they were using space heaters and waking up every hour to switch one heater off and turn the next one on to ensure they didn’t overheat.” The customer had contacted the local authorities but was told it would be at least 10 days before they got any help. “I must have talked to at least 10 different people that day because we wanted to help,” Lisa said. Regional Services Manager, Tad Renard, got the ball rolling and many people got involved, including the district office, vendor and installers. The next day they had a new furnace! Lisa found out immediately what a huge difference the furnace had made in the customers’ quality of life. “It was amazing because I called the customer around 10 a.m. to ask how the furnace was working, and she didn’t answer the phone,” Lisa said. “She called back an hour later and apologized. She and her husband had been asleep – it was the first time they had slept through the night in three weeks.” A few days later, the customer came into the store to thank the team herself. “Both of us were crying, but they were tears of joy,” Lisa said.
Giving Back Freedom
Store 4740 – Chehalis, Washington
Ernie Von Seggern, a 13-year Hardware associate, doesn’t like to say “No.” When a customer called Store 4740 in Chehalis, Washington, asking for a ramp to help move her motorized scooter, he knew exactly what to do. Ernie knew the project would need to be a custom fit so he offered to make it. Ernie and the customer started with specs. The ramp she already owned had a rise that was difficult to get the scooter over. After reviewing pictures and getting some dimensions for what the customer needed, Ernie got to work. “I made a prototype just to see it, but then thought ‘I can do better than this!’” Ernie spent a few hours over the next couple of days thinking of ideas to improve his ramp and trying to get the slope and the width just right. He even added magnets to help make it portable for the trailer the customer uses to transport her scooter. Ernie finished the ramp the following Monday and called the customer to come to the store. The customer was surprised and overwhelmed when she saw what he had built for her – at no charge. “The final product was better than the specs she asked for,” Ernie said. She tearfully looked over the ramp and said, “Now I can have my freedom back.” Ernie gave her a big hug and told her that it made his day to be able to help her. “Being able to do something for somebody – that’s the payoff right there! Instead of saying ‘No,’ the answer is always ‘Yes.’ And if I can’t help, we can find someone here who will,” Ernie said.
The Making of a Batmobile
Store 2765 – Flushing, Michigan
When Front End Supervisor Lisa Purches answered Natasha’s call to Store 2765 in Flushing, Michigan, the initial ask was simple – an empty refrigerator box. While on the phone, Lisa asked Natasha more questions and discovered that she wanted to build a Batmobile for her 5-year-old son, Keegan, who has cerebral palsy and a few other conditions that keep him in a wheelchair. Her dream was to create an unforgettable Halloween for him. Lisa enlisted the help of a few department supervisors, Ang Withem in Electrical and Jason Dixon in Garden, to get ideas on how to handle Natasha’s request. Ang and Jason gathered the materials and started to design and build the ultimate Batmobile for Keegan’s wheelchair, working carefully to ensure it would be a perfect fit. They even included custom LED lights, flashers and a customized apron with Keegan’s name to wear with his Batman mask. Natasha was overjoyed when the Batmobile was delivered to her home. “The unveiling of Keegan’s custom Batmobile wheelchair was very emotional not only for Natasha, but for Ang, Jason and myself, too,” Store Manager Michael Thom said. “This was truly a dream come true.”
Going Above and Beyond for a Roof
STORE 6510 – Houston, Texas
Building Materials Department Supervisor Jackie Belcher always goes above and beyond for her customers. When an older customer came into the store looking for assistance with repairing a leaking roof, it was natural for Jackie to want to do everything she could to help. After talking through the roof issues, Jackie ran through a few options but immediately realized the customer was in a tight spot. She did not have anyone at home to help fix the roof, and her fixed income made hiring someone difficult. Jackie was determined to help – she knew she could do something more. Jackie immediately spoke with the manager on duty, explained the customer’s dire roof situation, and got the approval to help. A team of associates pulled together to gather supplies and went to the customer’s home to make repairs to fix the leak. Two weeks later, the elated customer expressed her thanks to the team for going out of their way to make the repairs to her roof. “She was initially surprised that we offered to help the elderly. Helping the community is important to our store. I’m so glad that we were able to take care of this customer,” Jackie said.
Creating Lifetime Loyalty
STORE 6893 – Fullerton, California
Garden Department Supervisor Brandi Beard met a young girl at Store 6893 in Fullterton, California. She was shopping with her brother and father and asked Brandi to show her where the wheels were. “I took her over to Hardware and asked her what she needed wheels for,” Brandi said. “She explained that she needed a wagon to carry her Girl Scout Cookies around the neighborhood. She explained that she didn’t have the budget for a wooden wagon, so she planned to make one out of a cardboard box. She had even drawn a picture of what she wanted.” Brandi knew that a cardboard box on wheels wouldn’t last very long. She quickly got approval from Store Manager Rudy Ramirez and told the girl they would build a wagon together. Brandi used the project as a teaching moment. “We got an appliance dolly and some plywood, which we measured and cut to fit, then screwed it to the base,” she said. “I started the screws and had her finish them with a power drill.” They finished the wagon with a piece of rope with a knot at the end to make the perfect handle. The girl was ecstatic, but Brandi had an extra surprise – the material and labor were a gift from the store. A few weeks later, the girl returned to the store with her brother and father to show Brandi how she had painted and decorated the wagon. She told Brandi that she and her brother planned to be back at the store again soon. “They want to buy their dad a power drill for Father’s Day,” Brandi said. “They are saving up and will need my help to choose the perfect one. When we go out of our way to help others, we are creating lifetime customers.”
Home for the Holidays after Harvey
The phrase “home for the holidays” has a deeper meaning this year for two Port Arthur, Texas homeowners. Priscilla Cain and Allen Abshire, who live just blocks apart, lost everything during Hurricane Harvey. In the days following the storm, Ms. Priscilla slept in the back seat of her Jeep with her two dogs. Mr. Allen stared at the beams of his home wondering how he would ever repair it. In partnership with Operation Blessing, The Home Depot Foundation committed to helping them with the long-term recovery process. As the homeowners viewed their devastated homes, they were told that volunteers would do their best to have drywall complete by the holidays. Little did they know they would be returning to fully renovated homes, complete with cherished family portraits, just in time for the holiday season. As an added surprise, Sarah Fishburne, director of trend and design at The Home Depot, and 50 local associates completely decked out their homes for the holidays. “We wanted to spread some holiday cheer to Ms. Priscilla and Mr. Allen,” said Sarah. “After everything they have been through, the last thing we wanted them to think about as they resettle was decorating for the holidays.” This volunteer project is a part of The Home Depot’s ongoing commitment to help communities rebuild after natural disasters. Most recently, The Home Depot Foundation committed $3 million to aid communities affected by this year’s natural disasters. Forty homes will be rebuilt through The Home Depot Foundation’s partnership with Operation Blessing alone.