The power of the Home Depot begins with our Company's strong culture and commitment to our values. Our “Orange-Blooded” associates are our greatest competitive advantage and the key to our success.
The Home Depot is committed to our communities and our associates volunteered over 208,000 hours, over 26,000 days, and across 882 cities.
While all of our associates are great, some of these individuals are Legends. These men and women have gone above and beyond to deliver outstanding customer service.
Specialty Assistant Manager Kelli Yzaguirre and D27 associate Larry Bosely met a customer when she was looking at wooden slats to build a bed. A difficult domestic situation meant her 4-year-old girl didn’t have her own bed.
Kelli and Larry knew the store could do more than just cut some slats to size. Soon a bed fit for a princess took shape with a headboard and curved sides. Kelli, Larry and other associates painted the bed and decorated it with curtains and frills.
The store delivered the bed and set it up in the customer’s home. The little girl was ecstatic and wanted to climb in and go to sleep immediately. Her family was overwhelmed with the generosity of The Home Depot associates.
Store 4019 now has a new associate, too. The little girl’s grandmother was so impressed with what the store did for her family that she applied for a job. She is now a part-time Appliance associate.
A disabled veteran asked Hardware Department Supervisor Larry Riggin to help locate a screw to keep his wheelchair foot plate in place. Larry measured the length of the screw and found one to fit. “This type of screw has a divot, but it was too long, so I cut it down for him and used a lock nut to make sure it wouldn’t come loose,” Larry said. “I gave him three, and told him they were on the house.”
Larry then learned that the customer couldn’t get his wheelchair out of his home. He had a makeshift ramp at the back door that kept shifting and could only leave his house by car through the garage. He hadn’t been out of his front door in three years. The store decided to build ramps for both the front and back doors to give him complete access to the street and yard.
Larry and D27 associate Mercedes Foster did a site visit to scope out the project. It didn’t take long for Larry, Flooring DS David Coleman and Receiving DS Jerry Baca to fill in the steps with concrete and build ramps at both the front and back doors. A concrete vendor donated the materials and even sent two employees to help.
The following day, Larry went back to the home to check the work. “I asked him if he wanted to take a test drive,” Larry said. “This was a small project for the store, but it made a huge impact on this customer’s life.”
Lumber Department Supervisor Jeff Givens found a customer in the Lumber aisle. She was looking at fencing to replace some of the original sections she had bought at The Home Depot 15 years before. She asked Jeff to hold the order until she figured out how to get it home.
When she called back, her story began to unfold. Her son had a terminal illness, and she didn’t know how to get the fencing home because she couldn’t afford the delivery fee. She lived only two miles from the store, so Jeff offered to deliver it. “I told her there are times when someone needs a bit of help, and it sounded like she was going through one of those times” said Jeff.
The customer’s son was too ill to help remove the old fencing. Jeff realized The Home Depot could make a big difference. He brought Pro Desk Supervisor Alva Fleming into the loop and suggested they do a site visit. They found the fence in disrepair. Jeff and Alva removed the old fencing and installed the new one for the customer. They made several trips over a couple of weeks, fixed some of the posts and installed lattice on top of the fencing.
When the project was complete, Jeff and Alva had something else to share with the customer. They told her the materials were a gift from the store.
The customer was speechless, overwhelmed to tears and blown away by the kindness of Jeff, Alva, and The Home Depot.
Millwork Department Supervisor Sam Conley was in the aisles when he saw a family with six children. “The mother was carrying a bicycle tire, so I asked how I could help,” Sam said. She said she was looking for a platform to mount a tire on. The customer explained that their three-year-old had spina bifida and was having a hard time moving around. She had seen a picture online of a wheelchair that she thought might help. She already had tires and a portable high chair, so Sam told her to bring them in and he would build it for her. Sam has a young son who also has had some health challenges. “During his surgery, chemo and hospitalizations, The Home Depot has been there for me,” Sam said. “This story tugged at my heart strings and I totally got it.”
The following day, Sam got to work. He used a dolly platform for the base with 2x4 stainless steel lag screws for the axle, adding plywood to fill in the gaps. He mounted the high chair securely on the base, added the tires to the axle and caster wheels underneath. Tool Rental Department Supervisor Miranda McCollister decorated the wheelchair with Superman duct tape and decals and used glow-in-the-dark paint.
The whole family came into the store to pick up the wheelchair, and the mother started crying. The little boy’s brothers and sisters were all excited too. They all wanted to push the chair.
Plumbing Department Supervisor Steve Bartro helped a customer that was having issues with her kitchen and bathroom faucets. The customer told Steve that the faucets she had bought seven years ago were falling apart. The customer said she had had no hot water in her kitchen for more than a year. Steve got some more details and found out that spare parts for that model were no longer available.
Steve recommended a better brand of faucet to the customer. “I didn’t want her to go through this again, but they were more expensive than she expected,” Steve said. “Then she said to me, ‘Oh well, there goes my Christmas.’”
Steve knew he had to do something. He reached out to Store Manager Brad Coonfield and got the go-ahead to install the faucets for her. When Steve installed the faucets, he also fixed a broken toilet flapper.
Back at the store, Steve went a step further. “I asked if we could reimburse her for the faucets,” Steve said. “When I called the customer to tell her, she was in tears. My heart went out to her,” Steve said. “She is a single parent and a school bus driver and needed our help.”
Associates at Store 3002 in Brentwood, MO heard of a military service member who was about to deploy for the third time. One of his three young children is autistic, and when the family’s washer/dryer broke, the mother was in despair.
There was one big problem: The family lives seven hours from Store 3002. But that didn’t stop The Home Depot! The Store Manager at Store 3002 reached out to the Store Manager at Store 2217 in Manhattan, KS. He asked him if he had an in-stock unit or green tag that they could provide for this family, and they explained that his store would like to take the hit on the product if Store 2217 could deliver and install the washer/dryer.
Less than an hour after the Store Managers spoke, Kitchen and Bath Department Supervisor Brent Cooprider, Kitchen Designer Cecilia Lehmann and Flooring Department Supervisor Duane Unruh from 2217 were on their way. “It was amazing how willing they were to do good in the community and help out,” said Specialty ASM Blake Schlyer. “We knew this was something that we should be a part of”.
The family was delighted. The weather was bad, and the mother had no way to wash and dry clothes for the children. “These three associates came back so full of joy that they were able to help a family in need.”